Welcome to Platinum!
Welcome to FairWell Festival! We're so excited to open the gates of Deschutes County Fair & Expo Center in Redman, Oregon, for an amazing weekend of live music and fun! Your Platinum perks will help you make the most of your weekend with complimentary food and drinks, relaxed seating, golf cart transportation and more!
We’ve compiled this guide to help you take full advantage of everything Platinum has to offer. We’ve also included essential info on our general festival details. Be sure to share this with everyone in your group so all are in-the-know. And if there is anything we left off, email firstname.lastname@example.org with questions. We can’t wait to see you!
BEFORE THE FESTIVAL
Health & Safety
1. Bring your Festival Wristband
2. Please also remember our updated bag policy– CLEAR BAGS ONLY – and No liquids are allowed to be brought into FairWell.
How to Dress & What to Bring
Dress for comfort and be sure to check the weather forecast before you head out the door. The festival grounds are a combination of paved surfaces, gravel and grass, so choose your footwear accordingly. We recommend a hat and sunglasses, but if you forget anything, the Festival Store has lots of great merchandise offerings!
Review this link to be sure you are in compliance with our bag policy and to see what items are allowed and prohibited.
If your wristbands were not mailed to you and are at Will Call, you can pick them up at the Festival Box Office. A government-issued ID is required to verify your order and pick up tickets.
Wristband activation ensures a smooth process when entering the festival each day and allows you to add emergency contact information to your wristband. All you need to do is enter your wristband ID number (located on the inside of your wristband) and contact info to activate.
GETTING IN THE FESTIVAL
FairWell Festival Hours:
Friday, July 19: hours coming soon!
Saturday, July 20: hours coming soon!
Sunday, July 21: hours coming soon!
AT THE FESTIVAL
The Platinum Lounge is your secluded oasis to relax, enjoy all-day dining and complimentary cocktails, and to receive excellent service from your premium staff and concierge. Located next to the Deschutes Stage, look for the Platinum entry portal around the corner from the lounge, near the VIP Lounge entrance. Inside the Platinum Lounge you’ll find everything you need to make the most your FairWell weekend, including:
• Shaded space, beautifully decorated with a variety of seating
• Full-service bar with complimentary all-day beer, wine, seltzers, cocktails and non-alcoholic beverages
• Complimentary daily lunch, dinner and snacks
• Premium, air-conditioned restrooms
• Complimentary lockers with mobile chargers
• Concierge service — Our staff are here to assist you with any festival questions, wristband issues, festival survival supplies or anything else that comes up.
ALL-INCLUSIVE DINING AND DRINKS
Have a drink on us at full-service bars, serving complimentary beer, wine, cocktails and non-alcoholic beverages.
No need to go hungry with delicious bites all day in the Platinum Lounge. We’ll have a selection of hand held favorites in the afternoon with an expanded range of hot and cold dishes in the evening hours, followed by late-night snacks to enjoy with the final sets of the festival. All food is served in the Café within the Platinum Lounge and will include options for those with dietary requirements.
Menus coming soon!
By far one of the most popular perks of Platinum is access to fantastic stage viewing! We have exclusive space just for you.
- Deschutes Stage
Front-of-stage – a designated area near the front of the stage on the LEFT if looking at stage. Access directly through the Platinum lounge.
- Crooked Stage
Front-of-stage – a designated area near the front of the stage on the RIGHT if looking at stage. Accessible via Platinum Shuttle Stop or from GA viewing.
*All viewing areas are limited capacity and available on a first-come, first-served basis. With the exception of ADA viewing, no chairs are allowed in viewing areas.
Golf Cart Transportation
Why walk when you can ride? Take advantage of your Platinum perk of shuttle transport between stages! Look for the "Platinum Shuttle Stop" signs. The Platinum shuttles will take you to and from the following locations:
- Deschutes Stage - this shuttle stop includes access to the Platinum Lounge
- Crooked Stage
As if all of the above isn’t enough, we also have these fun additions for you:
• Access to VIP and GA+ — Enjoy unfettered access to all VIP and GA+ areas
• Merchandise gift — A special thank-you for our Platinum guests, available at the Platinum Concierge
• Express lane at festival Merch Store