Getting There
Shuttles
1-Day Shuttle Passes are available for purchase and allow you admittance to the shuttle services from Redmond High School and Ridgeview High School Both of these locations have accessible shuttle options. So we can best prepare for your arrival, if you purchase a shuttle pass and need accessible accommodations, please email us at access@fairwellfestival.com.
ADA Pickup & Drop Off
Patrons that need to access the ADA Pick Up or Drop off need to have their driver inform staff when arriving at the festival that they are needing to make an ADA Drop Off or Pick Up. You will input “Deschutes County Fair & Expo Center”, 3800 SE Airport Way, Redmond, OR 97756 for drop-off and pickup. Staff will direct vehicles to the exact location, which is near the corner of Central Oregon and Mt Hood Drive. Review the Parking Map below for more information.
Parking
Accessible Parking will be available on the Festival grounds, in close proximity to the Festival entrance. Vehicles must have a parking pass for the designated lot. A state-issued disabled persons placard / license plate is required to park in accessible parking spaces.
Purchase a Parking Pass for Friday, Saturday, OR Sunday and carpool to the Deschutes County Fairgrounds! By sharing a ride, you’ll have smoother entry and exit while minimizing environmental impact.
Parking spaces are assigned based on order of arrival. Stay tuned for more information!
Accessible Festival Entrances
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the signs with the international symbol of access above the accessible entrance lanes or ask a staff member to direct you to the lanes.
ADA Accessibility Center (“Access Center”)
The Access Center will be located next to the Guest Services tent, to your left immediately after entering the Festival.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
- Assisted Listening Devices (ALDs)
Wristbands and Accessible Viewing Areas
FairWell Festival works to make sure that all festival fans have an enjoyable experience. All Festival attendees must have an event ticket for admission into the Festival, and purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments can request an accessibility wristband at the Access Center. Deaf/Hard of Hearing patrons can request a D/HOH wristband to access the Deaf/Hard of Hearing viewing area. These wristbands are to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf/Hard of Hearing areas. These wristbands are non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible viewing areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations, please visit the Access Center for a map of the festival grounds, visit the map on the official Festival website, or the map on the official Festival app.
Viewing Area Wristband Policies
- Accessibility Program wristbands to access Accessible seated viewing platforms and Deaf / Hard of Hearing viewing areas are good for the whole weekend.
- Do NOT remove your wristband for the entire duration of the event. If your Accessibility program wristband is damaged or removed, it can be replaced at the Access Center.
- One companion will be admitted with each guest with an accessible viewing area wristband.
- If a guest wants to switch their companion, please notify a guest services representative.
- All festival attendees must have an event ticket for admission into the Festival.
Patrons with Mobility Limitations
The Festival is wheelchair accessible. It is outdoors, requiring some travel over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
American Sign Language (ASL) Interpreted Performances
The Festival will provide American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email access@fairwellfestival.com to request a specific performance be interpreted.
The deadline to request an interpretation is one month prior to the Festival (Wednesday, June 19th 2024) to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests submitted very close to the Festival. Please email access@fairwellfestival.com
A schedule of interpreted performances will be posted closer to the event.
Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Email access@fairwellfestival.com for more information.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal. Once signed, service animals will receive a service animal credential to indicate verification. Please enter through the accessible lane upon arrival.
Family Services
Need a place to change a diaper? Or a place to sit and nurse? Please head over to the Access Center and we will direct you to our family services tent.
Have Questions About Our ADA Access & Accommodations?
For any questions, please email: access@fairwellfestival.com